Severn Lodge Covid-19 Response
As a valued customer, we wanted to share with you some information about our response to the current circumstances.
As many of you know, but some may not, we are a seasonal resort property and have been closed since October 13, 2019. With Phase 2 of the reopening of our province underway, we are now diligently preparing for our upcoming summer season and will open our doors for all-inclusive summer vacation packages on Friday June 26th.
Our aims are targeted towards safeguarding the well-being of all our guests, staff and suppliers, as well as endeavoring to ensure a relaxing, enjoyable, fun filled vacation for all of our guests.
To that end, we are following the recommendations of the Public Health Agency of Canada. We are also taking direction from Resorts of Ontario, CFIB and other government & local health officials in making appropriate decisions and following mandated guidelines. Additionally, we have been in close contact with our suppliers, ensuring we have the necessary approved products on-hand to aid our efforts in achieving a safe and comfortable environment. Please rest assured, if we become aware of any condition that would jeopardize the health of anyone at our resort, resolute actions will be taken immediately in accordance with the latest government health instructions.
As our province begins a 3 stage approach to progressively lift restrictions and move towards a final phase of growth and recovery, we do not anticipate mandates that would interfere with reservations moving forward into Summer and Fall. We do however acknowledge there are uncertainties, given the circumstances, and are offering flexible cancellation and postponement arrangements as required. If you have questions or concerns, please don’t hesitate to contact us, as we are committed to your overall satisfaction.
Thank you for taking the time to read this message. We know how important it will be to get away and create memories with your family, friends, and loved ones and we are grateful for the opportunity to assist in creating such cherished experiences. We look forward to helping you make future plans with confidence and welcoming you soon!